Now more than ever, office technology providers are relying on support from third-parties to help meet customer needs. In an effort to remain relevant, many technology providers are evolving their product and service offerings to include IT, Voice-over IP, and even physical security related solutions. This has created need to seek outside expertise.
Updated on 4/4/2024. Originally posted 7/1/2021. “If it isn’t broken, don’t fix it.” We all know the saying that says if something isn’t wrong, we need not take action. The message can sometimes be great advice, however when it comes to technology, outdated hardware or software can create liabilities, inefficiencies and unnecessary expenses. Simply put — clinging to old, sometimes clunky technology can end up costing more than the price of an upgrade. In this blog, we highlight a handful of pitfalls associated with hanging on to outdated equipment.
You’ve chosen your equipment and selected the monthly payment that works for you, so you’re ready to start your agreement! But wait, the digital document sent is requesting your personal information. But why?
Updated on 6/7/2023. Originally posted 9/2/2021. Over the last several years, businesses have become increasingly creative, many shifting to a hybrid strategy and taking on new product and service lines to meet the quickly changing needs of their customers. As a technology provider, you had to quickly diversify your offerings in the middle of a global pandemic to ensure your customers had the latest technology to run their businesses. But how many of you came back to your own office only to encounter disparate systems or antiquated equipment surrounded by manual processes?
Updated 11/20/23. Originally published 2/18/2018. When you’ve put in countless hours of navigating your customer’s complex needs and finding the technology solution that will suit them best, the last thing you have time for is a credit approval process with any surprises. The credit approval process is one of the first steps in the financing process and in this post, we share seven things to consider before submitting your customer for credit approval. Reflecting on these seven items will help your approval process go as smoothly as possible.
Lee Rozeboom, Vice President and Managing Director of Sales at GreatAmerica, and Peter Kujawa, Vice President and General Manager of Service Leadership, Inc.®, a ConnectWise solution hosted the third and final of a 2023 series of webinars discussing best practices for technology service providers (TSPs) and specifically what to do in Q4 to prepare for a successful new year.
Lee Rozeboom, Vice President and Managing Director of Sales at GreatAmerica, and Peter Kujawa, VP & GM of Service Leadership, Inc.®, a ConnectWise solution hosted the second of a series of three webinars discussing best practices for compensation plans – and how to create compensation plans that are mutually beneficial to your company and your team.
Managed Service Providers (MSPs) face a competitive landscape in 2023 that continues to evolve due to technological advancements and changing client needs. To stand out from the competition, MSPs need to adopt innovative strategies that focus on delivering exceptional value, building strong client relationships, and staying ahead of industry trends.
In the realm of sales, the adage "time kills deals" reigns supreme. While I can't pinpoint the exact source of this quote, its significance in sales is crystal clear. The lesson at hand is straightforward: speed is your ally. The faster you present a pricing proposition to a potential customer, the greater your chances are of sealing the deal. Allow me to illustrate this point with a personal anecdote from a few years back.
