Updated 11/8/2022. Originally Posted 10/7/2021. The pandemic revolutionized our world’s technology expectations and there are countless things you can do online today that you couldn’t do three years ago. Online purchasing offers instant access outside typical business hours which is undoubtedly convenient. This isn’t going away, so being prepared to address your customers’ needs is paramount. It can’t be denied that consumer buying habits have evolved and bled into the business world and we must adapt to respond to these technological advancements.
I’d like to share a story with you about mining. The mines are in Gauteng Province, near the Bushveld Complex in South Africa. They are beyond massive: So much of the Earth has been pulled from their depths that the landscape has changed. Where before there were flat, scrubby plains, today, strange, flat-topped mountains now rise. This is terraforming at its best.
Updated 10/5/2022. Originally published 1/21/2020 If you ask anyone in the workforce today - in the imaging industry or otherwise - they will likely agree one of the high points of friction related to their job is working in multiple systems. Bouncing from program to program not only creates user-fatigue, but it is inefficient and leaves opportunity for distraction and error. In recent years, our solution provider customers have acknowledged this as a major obstacle when it comes to reaching their business objectives. That’s why they are finding it increasingly valuable to invest in solutions that streamline and automate their processes. GreatAmerica solution provider customers who use an industry customer relationship management (CRM) software called Sherpa CRM by White Cup can realize significant time savings through integrations that reduce the number of programs they must utilize throughout the sales and credit-approval process. Today, we are going to answer some of the most common questions around these integrations with Sherpa CRM. Let’s dive in.
Lee Rozeboom, Vice President and Managing Director of Sales at Great America, and Peter Kujawa, Vice President of Service Leadership, a ConnectWise solution hosted a webinar recently discussing how to overcome pressures in the current MSP world by implementing some best practices.
Updated 9/8/2022. Originally published 8/26/2022. The value of As-A-Service has been increasing over the years and the pandemic only escalated it. In 2021, the global As-A-Service market was valued at $198.6 billion, and it’s predicted to reach $624.1 billion by 2027 according to data from a market research company called the Imarc group. Organizations are increasingly using As-A-Service to take more control over their IT and its costs.
It is important to understand how the equipment we put into the field drives profitability, both within an MSP and for clients. In terms of clients, it is relatively simple. If we place the right equipment in the field, our clients will have less downtime and be able to focus on engaging in productive activities. In most cases, the savings from reduced downtime more than offsets the cost of the upgrades. In determining the benefits to the MSP it’s more layered. That said, the reduced amount of reactive work drives the benefits to both the MSP and the client.
The BTA National Conference was held in Chicago, Illinois June 7-8, 2022. The event featured a packed agenda filled with knowledgeable speakers covering a wide range of topics, but a handful of themes were recurring: hiring and culture, diversification, and sales and marketing.
When it comes to selecting a financing partner for your office technology business, you likely have questions that determine if they are a match for your business and business solutions. At GreatAmerica Financial Services, we often hear, “Are my transaction sizes too big for GreatAmerica?” Or, in turn, “Are my transaction sizes too small?”
Disruptions in the supply chain are continuing to create challenges for equipment providers spanning nearly every industry. Many of our customers are facing some of the most difficult business obstacles they have experienced in recent history, from soaring prices to a shortage of goods. Unfortunately, there’s no way to predict when things will improve, in fact, some of our partners estimate it could be a year or more before things return to normal. Providers are feeling pressure to perform at pre-pandemic levels, but without inventory being consistently available, it becomes all the more difficult to hit quarterly numbers and profitability goals.
Last week, we sent several GreatAmericans to the BPCA (Business Products Council Association) Spring Meeting in Atlanta, Georgia. The last few years have certainly presented obstacles, and solution providers have been faced with transforming their businesses continually. It was evident they are more motivated than ever to get back to pre-pandemic performance. This was fitting given the theme of the event this year: ‘Realizing Your Customer’s Full Profit Potential.’ The educational lineup was chock-full of information around strategies to get us there. So what were a few of the most buzzworthy topics? Read on to find out.
