Lee Rozeboom, Vice President and Managing Director of Sales at Great America, and Peter Kujawa, Vice President of Service Leadership, a ConnectWise solution hosted a webinar recently discussing how to overcome pressures in the current MSP world by implementing some best practices.
Updated 9/8/2022. Originally published 8/26/2022. The value of As-A-Service has been increasing over the years and the pandemic only escalated it. In 2021, the global As-A-Service market was valued at $198.6 billion, and it’s predicted to reach $624.1 billion by 2027 according to data from a market research company called the Imarc group. Organizations are increasingly using As-A-Service to take more control over their IT and its costs.
It is important to understand how the equipment we put into the field drives profitability, both within an MSP and for clients. In terms of clients, it is relatively simple. If we place the right equipment in the field, our clients will have less downtime and be able to focus on engaging in productive activities. In most cases, the savings from reduced downtime more than offsets the cost of the upgrades. In determining the benefits to the MSP it’s more layered. That said, the reduced amount of reactive work drives the benefits to both the MSP and the client.
