Every role within your organization impacts the overall experience you create for your customers and your ability to retain their business. Customer service is also impactful in how your employees interact with and support each other.
Empower your team with the resources needed to wow customers with every interaction. Our Customer Service Training is customized to help you achieve and maintain high service level standards. As a part of this program, attendees will:
Our training is customized and designed to give your employees the knowledge and skills required to deliver an exceptional customer experience. It consists of 3 phases.
PathShare HR Services will work with you to develop customer service standards, and identify key pain points and customer service challenges specific to your organization. They'll then create a customized curriculum to be delivered to your team.
An interactive 4-hour training session delivered at your location helps your team members learn and practice skills needed to deliver superior customer service. Class size is limited to 12 to ensure full participation.
We'll hold a follow up discussion with leaders within your organization where we'll share reinforcement ideas to ensure a continued focus is placed on delivering superior customer service.
