Create A World Class Customer Experience with this Exclusive BTA Member Offer

Maintaining exceptional customer service requires a strategic and purposeful approach. PathShare® HR Services can help.

Exceptional Customer Service Is No Coincidence

Every role within your organization impacts the overall experience you create for your customers and your ability to retain their business. Customer service is also impactful in how your employees interact with and support each other.

BTA Members Qualify for the Following Offer:

A FREE consultation
A 10% discount for an onsite session of Customer Service Training ($4,000 value). Travel would be extra and not discounted.

Customer Service Training

Empower your team with the resources needed to wow customers with every interaction. Our Customer Service Training is customized to help you achieve and maintain high service level standards. As a part of this program, our PathShare^® HR Services experts will:

Work with your leadership team to define the unique customer service standards that become part of your customer service culture
Deliver interactive, onsite company-wide training to:
- Identify behaviors that drive good and bad customer experiences
- Set the foundation of your desired customer service culture by sharing the unique customer service standards as defined by the leadership team
- Identify factors within your business impacting customer satisfaction
- Lay out a defined path to superior customer satisfaction with activities to solidify the process
- Participate in training and role playing opportunities for addressing difficult customer scenarios
- Set individual goals and commitment to superior customer service

Pre-work

PathShare^® HR Services will work with you to develop customer service standards, and identify key pain points and customer service challenges specific to your organization. They'll then create a customized curriculum to be delivered to your team.

Training

An interactive 4-hour training session delivered at your location helps your team members learn and practice skills needed to deliver superior customer service. Class size is limited to 12 to ensure full participation.

Follow-up

We'll hold a follow up discussion with leaders within your organization where we'll share reinforcement ideas to ensure a continued focus is placed on delivering superior customer service.

Claim Your BTA Member Offer By Signing Up Below

Are you ready to re-focus your team on ways they can positively impact each other and the customer experience? Contact us to take advantage of this exclusive offer!